The Psychology of Influential Email Communication

aofja4eqxjqhuywfcgbiAuthor: Ken Sundheim
Source: The Undercover Recruiter

Email persuasion is about what you say and when you say it.

Aspects such as the day of the week, frequency of communication, consistency in tone and the right amount of simplicity all factor in our ability to persuade via written correspondence. They are the main variables that comprise influential email formulation.

Whether you are in sales, are searching for a job, or are trying to get a marketing message across, acclimation to these persuasion factors is paramount.

When You Say It: Days of the Week and Ability to Influence

Studies show that Monday emails are the least likely to get a desired response. People like to get their week off on a productive note so if it’s a quick, “everything is going well… I’ll be in touch further tomorrow,” that’s ok.  However, any more is advised against.

Statistically, emails are opened more on a Tuesday in corporate America than any other day of the week. Whether directly related to opening frequency or not, it turns out Tuesday is also the best day to inform.

Persuading someone to take action should be reserved for later in the week. For instance, providing clients with a full update on Tuesday as to project status is effective, but it is not recommended that you attempt to get the client to agree to a major decision the same day.

When attempting to get a contract closed or get a budget approval written up, people are more receptive to taking action later in the week, i.e. Thursday and Friday.

Studies also show that people are most receptive to emails that arrive around their lunch time.

Regardless of the day, less formal is more persuasive. If you need to write a formal, lengthy email, attach that information in a separate document. People are persuaded by those whom they can relate to and like.

What You Say: 3 Tips for Persuasive Communication

  • Understand the power of “because.” When you make a request, you will be more persuasive when you tell the individual why you are making that request. Studies have shown that using the word “because” in email correspondence is over 31% more effective when seeking compliance, compared to leaving the word out.
  • Tell a short story about a past client or co-worker like that individual. When a client can relate to a situation that allows you to keep the correspondence simplistic, yet interesting and emotionally engaging for the audience.
  • Initially blow them away with an astonishing claim, but avoid lengthy, in-depth explanations following that statement.

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3 Responses

  1. […] Communication is essential for the smooth running of a business, whether it is between colleagues, with a client or with customers. […]

  2. […] to huge levels of job dissatisfaction. The emergence of increasingly convenient job platforms and communication apps have practically eliminated the time taken in moving jobs. From setting up alerts from job […]

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